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Our team has grown and we no longer want everyone to participate in the Jira Service management project.
I want the developers to still be able to reply to customers but I want the tickets from two different projects either operate in tandem or I need to figure out some solution to minimize the amount of users we have in the tickets and allow for the developers still reply to customers but not be within the portal of Jira Service Management.
To respond to customers, your developers would need to be agents.. There are two other options you could potentially explore.