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Data Center 8.2 - Custom Fields

JoshTheBoss zn July 9, 2024

Hi,

We are using data center and need to include custom fields in automation rule emails. 

We cannot get customfields to display. Have tried various formatting eg:

 

{{issue.fields.customfield_12345}}

{{issue.fields."Reason for Change"}}

{{issue.customfield_12345.names}}

{{issue.names.customfield_12345}}

{{issue.names.Reason for Change}}

{{issue.CustomField.12345}}

Not sure where we are going wrong. Would appreciate any help. 

 

Thanks

2 answers

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 10, 2024

Hi Josh,

For automation rules, just use: {{issue.customfield_12345}}

What type of field is it? 

 

0 votes
Nicolas Grossi
Banned
July 9, 2024
JoshTheBoss zn July 9, 2024

I did check that. Using the restAPI I can see that the customfield is - names.customfield_17939

When trying {{issue.names.customfield_17939}} - the email does send out but simply shows "names.customfield_17939" in the email.

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