Data Center 8.2 - Custom Fields

[JoshTheBoss zn]

Hi,

We are using data center and need to include custom fields in automation rule emails. 

We cannot get customfields to display. Have tried various formatting eg:

{{issue.fields.customfield_12345}}

{{issue.fields."Reason for Change"}}

{{issue.customfield_12345.names}}

{{issue.names.customfield_12345}}

{{issue.names.Reason for Change}}

{{issue.CustomField.12345}}

Not sure where we are going wrong. Would appreciate any help. 

Thanks

[John Funk]

Hi Josh,

For automation rules, just use: {{issue.customfield_12345}}

What type of field is it? 

[Nicolas Grossi]

@JoshTheBoss zn Welcome i hope this doc helps you: https://confluence.atlassian.com/automation0802/smart-values-in-jira-automation-1283687184.html

HTH

Nicolas

[JoshTheBoss zn]

I did check that. Using the restAPI I can see that the customfield is - names.customfield_17939

When trying {{issue.names.customfield_17939}} - the email does send out but simply shows "names.customfield_17939" in the email.