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DNS Records for Custom Email Address

Matt Richards
Matt Richards Sep 29, 2023

We have added a verified domain to our account via DNS. It gave us four records to add to the DNS records living with our registrar. This was successful and opens up some neat account management features.

What we want to do is sent email notifications from JSM from a custom email address. It appears as though Atlassian has you verify the domain again as an "email domain" using the same four DNS records, but this verification is failing. 

Perhaps we're missing something? Has anyone gotten a custom email domain working?

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Matt Richards
Matt Richards Sep 30, 2023

Just checked this and the email domain is now "Active." Didn't change a thing. It just took 3 days, whereas verifying the domain only took a few minutes (so it's not DNS propagation). 

Weird. 

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