DKIM Validation Failed for G Suite Account

[RupEase/ Customer Care]

Hi, 

We are trying to set a custom outgoing email address for customer notification in JSD.

Our organization is validated with GSuite and the domain we are attempting to use is associated with GSuite and Jira says it is verified.

However, when we try to update the Project Email Adress in the Notifications Scheme we get a "DKIM validation failed for this domain." error.

We have tried multiple other suggestions in the community, but nothing seems to be working. Any help would be appreciated

Thanks!

VC

[Angélica Luz]

Hello @RupEase/ Customer Care,

Welcome to Atlassian Community!

In order to change the project's email address, after verifying the domain, it's necessary to configure the domain's SPF and DKIM records. 

Please, follow the steps of the documentation below and let us know if you face any issue or have any other questions:

• Configuring Jira Cloud to send emails on behalf of your domain

Regards,
Angélica