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Customized URL Customer Edited

Hello everybody,

My query is if you can customize the URL of the customer, for example, that instead of "https://<site-name>.atlassian.net/servicedesk/customer/portal/1" appears "https://<site-name>.atlassian.net/servicedesk/customer/portal/<name-customer> "

In summary, that in the URL instead of a 1 (2, 3 ...), the name of the customer appears (eg: Renfe, Indra).

Thanks so much,

Regards

1 answer

1 accepted

1 vote
Answer accepted
Charlie Misonne Community Leader Jul 08, 2021

Hi @Iván Aymi, welcome to the Atlassian Community,

This is not something you can configure. In general URL's can not be configured in Atlassian Cloud (or even Data Center) products.
Here is a related feature request: JSDCLOUD-1627

If you really need to include the name of the customer in the URL you could use a custom domain name and redirect it to the actual jira URL's. But that would be a custom setup in your own DNS.

Thanks so much Charlie.

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