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Customize the text after a ticket has been created

Lauren Church
Lauren Church October 6, 2023

Hello! Once a client submits a ticket through my service portal, they see the text, "Your request has been raised." and a link to the ticket. Is there anyway I could update this text?

Thanks in advance!

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Mikael Sandberg
Mikael Sandberg
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October 6, 2023

No, the message on the portal cannot be changed. Then only thing that you can change is the email that is also sent out to the customer.

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Lauren Church
Lauren Church October 23, 2023

I don't know that I accept the answer, but I understand it. Thanks for the knowledge, Michael!

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