Customize the columns in portal requests list

[giorgio rastrelli]

Hi,

how  I do to customize the columns in portal request list ?

and then, why in the column "status" of portal requests list appears the status of ticket and of request? I need filter the request only for ticketes status

Thanks in advance

[Jack Brickey · Accepted solution]

Hi @giorgio rastrelli ,

Assuming you have the necessary permissions then when you are in the portal, you can click on the request lozenge in the upper right and select created by me . Once in that page, you will see ellipses In the upper right if you click on those ellipses you will be able to manage the columns.

I do not understand the second question you have. 

[Elitsa Velikova _Nemetschek Bulgaria_]

Hi @giorgio rastrelli ,

If you are looking for a way to add more columns to the request list and also enhance the filters, you can check our app Advanced Portal Reports.  You can use it to show your customers on the portal a table report with many details about their tickets from Jira: custom fields, labels, SLAs, etc. They can see, search, filter and export all their Jira Service Management tickets with a very simple UI. 

If it sounds helpful you can try it free for 30 days.

Cheers,

Elitsa

[giorgio rastrelli]

Hi Elisa,

I requested the app  but i don't understand how install its in my project. Can you help me ?

Thanks in advance

[Elitsa Velikova _Nemetschek Bulgaria_]

Hi @giorgio rastrelli ,

Please open a request in our support portal and we will help you with the configuration https://tools4teams.atlassian.net/servicedesk/customer/portal/1/group/1

Best regards,

Elitsa

[giorgio rastrelli]

done

[giorgio rastrelli]

Hi Jack, I know but, for example, I want to add the column of person who work the request., but this column does not apperar in the list

in order to second question, the list use the column "status" as filter. In the list of values appear the ticket status (correct) and the request status (open and close)

Thanks in advance

Giorgio