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Customize the columns in portal requests list

giorgio rastrelli April 3, 2024

Hi,

how  I do to customize the columns in portal request list ?

and then, why in the column "status" of portal requests list appears the status of ticket and of request? I need filter the request only for ticketes status


Thanks in advance

3 answers

1 accepted

2 votes
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2024

Hi @giorgio rastrelli ,

Assuming you have the necessary permissions then when you are in the portal, you can click on the request lozenge in the upper right and select created by me . Once in that page, you will see ellipses In the upper right if you click on those ellipses you will be able to manage the columns.

I do not understand the second question you have. 

0 votes
Elitsa Velikova _Nemetschek Bulgaria_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 8, 2024

Hi @giorgio rastrelli ,

If you are looking for a way to add more columns to the request list and also enhance the filters, you can check our app Advanced Portal Reports.  You can use it to show your customers on the portal a table report with many details about their tickets from Jira: custom fields, labels, SLAs, etc. They can see, search, filter and export all their Jira Service Management tickets with a very simple UI. 

If it sounds helpful you can try it free for 30 days.

Cheers,

Elitsa

giorgio rastrelli April 15, 2024

Hi Elisa,

I requested the app  but i don't understand how install its in my project. Can you help me ?

 

Thanks in advance

Elitsa Velikova _Nemetschek Bulgaria_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 15, 2024

Hi @giorgio rastrelli ,

Please open a request in our support portal and we will help you with the configuration https://tools4teams.atlassian.net/servicedesk/customer/portal/1/group/1

Best regards,

Elitsa

Like Jack Brickey likes this
giorgio rastrelli April 15, 2024

done

0 votes
giorgio rastrelli April 3, 2024

Hi Jack, I know but, for example, I want to add the column of person who work the request., but this column does not apperar in the list

in order to second question, the list use the column "status" as filter. In the list of values appear the ticket status (correct) and the request status (open and close)

Thanks in advance

Giorgio

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