Customise the initial ticket category headings

[James Farr]

Am looking into simplifying the options showing for customers wanting to submit a ticket...

So instead of seeing the above screenshot of options, would like the initial categories to be for example

* Log an issue

* Log a request

and remove the Common Requests, Computers, Logins and Accounts, Applications, Servers and Infrastructure to again just have the x2 bullet point items

Is this possible?  

If so, where do I go to customise these options?

Thanks in advance :-)

[Nic Brough -Adaptavist- · Accepted solution]

Go to the project settings, and find requests.  You'll find the list talks about groups, but at the top, there's a "portal groups" link - go into there and delete all but one of the groups. 

You need one group as a container I'm afraid, but once you've deleted all the ones you don't want, then go back to the list of request types and make sure "Issue" and "Request" are the only two in the remaining group.

[Jack Brickey · Accepted solution]

Hi @James Farr , welcome to the community.

This certainly can be done simply by editing the request types that are displayed. You need to be an administrator for the project to be able to edit this information. Assuming you are go to project settings> request types. In this screen you can choose to remove or simply hide the unwanted request types.

assuming you are using CMP this documentation might help - categorize-customer-requests-into-request-types