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How I as an admin of the Jira service management project can turn off customer notifications?
I see that this option is available only on the customer side https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/
But I want to disable this option at all or at least turn it off by default.
Why? I don't want to share the agent's name outside of the company. For now, when anybody from the company just changes the status of the issues Jira sends this update to the customer.
Do I have any option to manage this?
You need to be either a product admin or a project admin for the service project.
The URL is https://<yoursitename>.atlassian.net/jira/servicedesk/projects/<yourprojectkey>/settings/customer-notifications