I'm considering using Jira Service Management for my company's IT Service Desk.
As a product overall it's amazing but I'm looking at how I'll roll it out and I don't see any way to let my employees (customers) use their AzureAD/Office 365 account to sign in to the portal.
I'd really rather not have all the employee's create separate Atlassian accounts if they can use AzureAD SSO instead.
Is this something that's possible?
I don't think the answer is "you can't"
The correct answer is "you can but it's manual and a pain"
If you Service Desk is configured to allow anyone from your Cloud site to raise requests, and your Azure AD User Provisioning integration pushes users with no product access groups, who are then manually added into Portal Only customers in JSM/JSD *and* manually migrated to Atlassian ID accounts by the site admins – they will be able to access your portal while using SSO.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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