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Customer wants to see his ticket without an account

Giuseppe Territo December 15, 2022


is it possible that users can see the status of the ticket without having an account?



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Brant Schroeder
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December 15, 2022

@Giuseppe Territo If you are looking to provide a user with access to only their JSM issues they will need an account and will need to view them in the customer portal.  The features that @Abhay Gupta shared would allow the user to see a lot more than just their issue.  

Giuseppe Territo December 16, 2022

Thank you for your help!

1 vote
Abhay Gupta
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December 15, 2022

I think so. Using the permission scheme, it is possible to allow anonymous access. Please refer Allow anonymous access to projects | Atlassian Support.

Also, Atlassian recently launched a feature for guest users in Jira and Confluence. These guest users are external to your organization and have limited privileges. Please refer Invite guests for external collaboration | Confluence Cloud | Atlassian Support.

The last I know was that this feature was launched on Confluence Cloud, I am not sure if this is also available for Jira Cloud.

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