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Customer wants to see his ticket without an account

Giuseppe Territo December 15, 2022

Hello,

is it possible that users can see the status of the ticket without having an account?

 

Greetings

2 answers

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2 votes
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Brant Schroeder
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December 15, 2022

@Giuseppe Territo If you are looking to provide a user with access to only their JSM issues they will need an account and will need to view them in the customer portal.  The features that @Abhay Gupta shared would allow the user to see a lot more than just their issue.  

Giuseppe Territo December 16, 2022

Thank you for your help!

1 vote
Abhay Gupta
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December 15, 2022

I think so. Using the permission scheme, it is possible to allow anonymous access. Please refer Allow anonymous access to projects | Atlassian Support.

Also, Atlassian recently launched a feature for guest users in Jira and Confluence. These guest users are external to your organization and have limited privileges. Please refer Invite guests for external collaboration | Confluence Cloud | Atlassian Support.

The last I know was that this feature was launched on Confluence Cloud, I am not sure if this is also available for Jira Cloud.

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