Customer wants to see his ticket without an account

[Giuseppe Territo]

Hello,

is it possible that users can see the status of the ticket without having an account?

Greetings

[Brant Schroeder · Accepted solution]

@Giuseppe Territo If you are looking to provide a user with access to only their JSM issues they will need an account and will need to view them in the customer portal.  The features that @Abhay Gupta shared would allow the user to see a lot more than just their issue.  

[Giuseppe Territo]

Thank you for your help!

[Abhay Gupta]

I think so. Using the permission scheme, it is possible to allow anonymous access. Please refer Allow anonymous access to projects | Atlassian Support.

Also, Atlassian recently launched a feature for guest users in Jira and Confluence. These guest users are external to your organization and have limited privileges. Please refer Invite guests for external collaboration | Confluence Cloud | Atlassian Support.

The last I know was that this feature was launched on Confluence Cloud, I am not sure if this is also available for Jira Cloud.