Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Customer wants to see his ticket without an account

Giuseppe Territo
Giuseppe Territo December 15, 2022

Hello,

is it possible that users can see the status of the ticket without having an account?

 

Greetings

Answer
Watch
Like Be the first to like this
543 views

2 answers

1 accepted

2 votes
Answer accepted
Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
December 15, 2022

@Giuseppe Territo If you are looking to provide a user with access to only their JSM issues they will need an account and will need to view them in the customer portal.  The features that @Abhay Gupta shared would allow the user to see a lot more than just their issue.  

View More Comments
Giuseppe Territo
Giuseppe Territo December 16, 2022

Thank you for your help!

Like
Reply
1 vote
Abhay Gupta
Abhay Gupta
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
December 15, 2022

I think so. Using the permission scheme, it is possible to allow anonymous access. Please refer Allow anonymous access to projects | Atlassian Support.

Also, Atlassian recently launched a feature for guest users in Jira and Confluence. These guest users are external to your organization and have limited privileges. Please refer Invite guests for external collaboration | Confluence Cloud | Atlassian Support.

The last I know was that this feature was launched on Confluence Cloud, I am not sure if this is also available for Jira Cloud.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events