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Customer updates satisfaction date for 3 years

Dena Campasano May 15, 2023

We have a ticket that has its satisfaction date updated every few days for the past 3 years.  This moves an incredibly old ticket up to the top of our satisfaction ratings.  I have reached out to the customer to confirm they are not doing this.

I haven't been able to find any reason that this is happening.

1 answer

1 vote
Ismael Jimoh
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May 15, 2023

Hi @Dena Campasano 

May I ask what help you are seeking exactly here?

Some clarity on how we could help would allow us know if this is just a discussion topic or you are looking for a solution to prevent further changes to the ticket.

Rgds

Dena Campasano May 15, 2023

Hi Ismael, 
I am trying to understand how the date of a satisfaction rating can be automatically updated every few days.
This is a ticket from 2019 that is constantly at the top of our satisfaction ratings and the history shows an update of the date that occurs every couple days.

Dena Campasano May 15, 2023

This has been going on for 3 years and the customer says they are not doing anything.

satrating.PNG

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