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Customer to search for issues created by other customers

Mayur Gaikwad_Tech PMO May 16, 2023

Hi,

Is it possible to enable some feature in Jira service management basis which one customer can search for an issue which was raised by some another customer?

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Laura Campbell _Seibert Media_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 17, 2023

Hello @Mayur Gaikwad_Tech PMO 

You will need to group customers into organizations.

As the documentation says:

Organizations are groups of customers that can be used in multiple service projects. When you add an organization to a project, its members can raise requests in the project and share them with the organization. They're also notified about the organization's requests and can view and search them on the requests list in the help center. This also means that the request will be shared with all the organizations members when the organization is added to the request.

 

To learn more about configuring organizations: https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

1 vote
Teresa
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 16, 2023

You can try the "Customer Portal" feature that allows customers to search for issues raised by other customers. You can find here: 

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/

https://confluence.atlassian.com/servicemanagementserver/configuring-the-customer-portal-939926277.html

Mayur Gaikwad_Tech PMO May 18, 2023

Thank you @Teresa 

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