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Customer should view attachment from email not portal

Bharath Reddy
Bharath Reddy August 20, 2020

Hi,

when agent responds to customer with an attachments, customer shouldn't login to portal again to view or download. It should be as simple as customer receiving an email with attachments in outlook or gmail, where they can read the body and download attachments. 

 

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 21, 2020

Hello Bharath,

Thank you for reaching out to Community!

As Jack mentioned, this is not possible. For the customer to view or download the attachment, they need to go to the portal and log in. 

I would like to share with you the feature request that suggests the improvement  that you need:

Please, click on vote and watch to receive future updates.

Regards,
Angélica

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Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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August 21, 2020

This is not possible today.

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