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Customer service management is only available in company-managed projects.

Michaela
Michaela
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January 29, 2024

Are there any plans to have  this available in a team managed project 

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Brant Schroeder
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January 29, 2024

@Michaela On the roadmap it looks like additional templates are coming in Q2 this year so possibly then.  https://www.atlassian.com/wac/roadmap/cloud?status=future;comingSoon&search=template 

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