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Customer reply message

Peng Zhou
Peng Zhou March 17, 2022

Hi all,

 

When a customer replies per mail on a ticket, it includes this message.

image.png

How do you deal with this? It feels like a burden to ask customers to ask to remove this everytime they reply per mail.

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Jack Brickey
Jack Brickey
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March 17, 2022

Hi Peng,

sorry I can't discern what you are referring to here from the image.

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Dirk Ronsmans
Dirk Ronsmans
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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March 17, 2022

I don't know the solution but I believe the issue here is that the previous conversation in the email chain is also added to the new comment.

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