Customer profile, unable to change picture

Alexey
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February 26, 2021

Hello, my customer reported he is unable to set a profile pic for his Service Desk account.
As a portal administrator i cant do that either, i cant even open his account!

As an admin, if i click to view customer's profile it throws an error:

Untitled - Paint 2021-02-26 16.25.31.png

Customer also cant change much:
Alexey - Jira Service Management - Google Chrome 2.png

Thats important thing for our agents to determine which client is responding in a ticket, right not its just a bunch of similar default pics.

2 answers

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2 votes
Answer accepted
Jack Brickey
Community Leader
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February 27, 2021

Yep customer profiles are not editable. Given the pages exist maybe they will be in the future.

Niels Fugger
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May 28, 2024

Would be really nice to have this feature soon.

0 votes
Mark Rosenberg November 1, 2024

+1 to this feature. It's strange that customers can't add an image to their profile

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
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AUG Leaders

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