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Customer profile, unable to change picture

Hello, my customer reported he is unable to set a profile pic for his Service Desk account.
As a portal administrator i cant do that either, i cant even open his account!

As an admin, if i click to view customer's profile it throws an error:

Untitled - Paint 2021-02-26 16.25.31.png

Customer also cant change much:
Alexey - Jira Service Management - Google Chrome 2.png

Thats important thing for our agents to determine which client is responding in a ticket, right not its just a bunch of similar default pics.

1 answer

1 accepted

1 vote
Answer accepted
Jack Community Leader Feb 27, 2021

Yep customer profiles are not editable. Given the pages exist maybe they will be in the future.

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