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Customer profile, unable to change picture

Alexey
Rising Star
Rising Star
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February 26, 2021

Hello, my customer reported he is unable to set a profile pic for his Service Desk account.
As a portal administrator i cant do that either, i cant even open his account!

As an admin, if i click to view customer's profile it throws an error:

Untitled - Paint 2021-02-26 16.25.31.png

Customer also cant change much:
Alexey - Jira Service Management - Google Chrome 2.png

Thats important thing for our agents to determine which client is responding in a ticket, right not its just a bunch of similar default pics.

1 answer

1 accepted

2 votes
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2021

Yep customer profiles are not editable. Given the pages exist maybe they will be in the future.

Niels Fugger
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 28, 2024

Would be really nice to have this feature soon.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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