Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Customer portal

Drew Montagna February 16, 2024

Hello,

I saw this in the Atlassian documentation: 

'Set up portal access in team-managed projects'. See screenshot.

I cannot find the project type that allows for a team-managed project and the option for a customer portal.

What type of project can I open that will allow for this?

Screenshot 2024-02-16 at 10.53.54 AM.png

1 answer

1 accepted

1 vote
Answer accepted
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 16, 2024

You have to enable team-managed project for JSM first before you can create one, it is turned off by default. If you go to Settings > Products and under JSM click on Configuration you will see the slider to enable team-managed projects.

Screenshot 2024-02-16 at 8.05.42 AM.png

Drew Montagna February 16, 2024

It was on. What project do I create under JSM that will give me the team-managed option? I cannot seem to select the correct template.

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 16, 2024

These 4 templates are company-managed only projects, the other templates are either both or team-managed only:

  • Blank project for IT teams
  • Blank project for Business teams
  • IT service management
  • Customer service management
Like Walter Buggenhout likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events