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Our setup is that one approver needed for approval.
The request was placed in approval customer waiting status, where an approve/decline decision is expected from the customer.
If one of the agents changes the status to resolved, the customer can no longer make a decision and the decision button is no longer displayed.
So how can we arrange that on the customer portal, the "approval customer waiting" filter does not show those that have been approved or are no longer in approval status?
Hi @Igor Blagaič ....
mm and what about copying the approvers to another custom field before cleaning the approvers field ... something like "original approvers" ??
Does it make sense?