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Customer portal links to Confluence instead of branded portal pages

Chase Kimball
Chase Kimball I'm New Here Mar 10, 2021

I am setting up a branded customer portal, but when a customer clicks "Open in new window" on a knowledge base article, or when they click a link from one KB article to another, instead of showing the article within the branded portal, it opens a Confluence page, in the Confluence UI.

Confluence is our internal tool for managing KB articles, but we don't want our customers to see Confluence branding -- we want them to see our branded portal. How do I fix this?

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