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Customer portal access - approved domains

Cliff Neale
Cliff Neale Nov 14, 2023

Is management of approved domains for external customer access to the portal available on "Standard" license, or does it require "Premium" 

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Mikael Sandberg
Mikael Sandberg
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Nov 14, 2023

It is available if you have an Atlassian Access subscription, which only has one plan.

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Cliff Neale
Cliff Neale Nov 14, 2023

Are you sure? We don't have "Atlassian Access" subscription, yet only customers from approved domains are able to access our Customer portal to submit tickets

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Mikael Sandberg
Mikael Sandberg
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Nov 15, 2023

So there are a couple of different settings for approved domains. On is user access settings which defines what access you get to the instance based on the domain. There is also settings for External users under security, which is only available if you have Atlassian Access. 

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