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Customer cannot view its own tickets in the customer portal. User added to the correct organization and have a few opened and closed tickets but he cannot view them. When they are clicking on Request-->My Request option and not showing any tickets.
Here's a ticket he opened.
Can i get any suggestion on how to restore these tickets.
@Vamsi Kandala There are no permissions which is limiting the view of ticket to a group of users. I compared this individual access with other users that can view their tickets and they all have the same permissions. I really cannot tell what might be blocking him from seeing his permissions.
Before that user has two profiles in Jira with the same email address then i removed one of his profile and ever since he cannot view tickets under the remaining profile.