Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,466,286
Community Members
 
Community Events
176
Community Groups

Customer is unable to see their own requests in customer portal

Customer cannot view its own tickets in the customer portal. User added to the correct organization and have a few opened and closed tickets but he cannot view them. When they are clicking on  Request-->My Request option and not showing any tickets. Screenshot_1.png

Here's a ticket he opened.Opened ticket.png

Can i get any suggestion on how to restore these tickets.

1 answer

0 votes

Hi @Gethro Guerrier

Does the user have 'Browse Projects' permissions to the project?  Was the user able to view their tickets before?  Any updates made to the permissions or permissions scheme recently?

Thanks,
Vamsi

Hey @Vamsi Kandala  Yes, the user has Browse Projects permissions. And yes, he was able to view his tickets before. No updates have been made to  the permissions or permissions scheme recently that i know of. I double checked his permission. See belowBrowse projects.png

Hi @Gethro Guerrier

That leaves out the Issue Security Scheme. 

Do you have anything in place and if so, are there any permissions which is limiting the view of ticket to a group of users?

Thanks,
Vamsi

@Vamsi Kandala There are no permissions which is limiting the view of ticket to a group of users. I compared this individual access with other users that can view their tickets and they all have the same permissions. I really cannot tell what might be blocking him from seeing his permissions.

Before that user has two profiles in Jira with the same email address then i removed one of his profile and ever since he cannot view tickets under the remaining profile.

Hi @Gethro Guerrier ,

It could be that the other profile had permissions and this one does not.

Can you try providing the permissions again to the user and see if that works?

Thanks,
Vamsi

Hey @Vamsi Kandala It's weird that even if i gave him the exact same permission as his old profile, he still cannot see the open tickets. see the attached below0 open request.png

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events