I'm currently preparing a migration trajectory for our Customer Service desk project from Jira Server. In this old setup we've used a ton of custom built tools and works to manage our customers and which versions they have installed.
This setup however, will not be possible to use after the migration, so we're currently looking into the different possibilities to built something similiar in Jira itself.
What we need:
manage our (Service desk) Organizations & Customers
Manage with apps / licentes (our products) they have installed
Manage with versions they are using.
I've been looking into using Inisght for this, but i couldn't quiet set it up as i wanted to. biggest problem for me is the lack of links between the actual organization & the objects
I've checked Crumbs add-on which worked very nice, but here too lack the connection to versions. which would mean double configuration (when creating a version, it also needs to be created as a field value in crumbs)
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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