Customer email preferences

[Miguel]

I am a site administrator and need to change the email preferences of a particular customer.  This user (customer) does not want to receive email notifications shared within the organization he belongs to. 

• How can I change this particular user´s preferences? Where?
• How can I log in as this user?

[Joseph Chung Yin · Accepted solution]

@Miguel -

How are customer (user) account provisioned in your site?  

Typically, a site admin can access the user account via https://admin.atlassian.com/ >> Users section.  If the user has visited your site already, then you can access the user details and click on "Log in as user" to your site.  However, you cannot change the user's preferences.

Lastly, what do you mean that the user don't want to receive email notification?  Are you asking for events associated with JSM issues?  Typically, if the user is the issue reporter or added as issue's requested participants, then he or she will receive issue event notification emails.

Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Joseph Chung Yin]

@Miguel 

Unfortunately, Sharing is control at the system level and project level.  Your customers should have a way on if they want to share his/her issues with the org or not when they create their issues in the portal.

This is not controlled at the individual account level via account preferences.

Best, Joseph

[Miguel]

@Joseph Chung Yin Thanks for your answer. 

Yes, while creating the issue the customer decides if he/she wants to share it within his/her organization. In this case, I have one customer who doesn´t want to be notified but other customers within his organization are ok with the notifications. 

[Joseph Chung Yin]

@Miguel -

Unfortunately, there is no solution on what you are trying to do.  The only thing I can think of is removing him out from his organization.  However, this means that he will no longer be able to see other issues raised by other members of his organization.

Best, Joseph

[Joseph Chung Yin]

@Miguel -

If my suggestions helped you, please click on Accept answer so others with similar asks will see the posting as an answered one.

Best, Joseph

[Miguel]

Hi @Joseph Chung Yin

The users you mention are my team of colleagues. I am referring to a customer who has access to the portal and can create tickets. If someone (customer) creates a ticket, then it will be shared within the customer's organization; all the people who belong to that organization will be notified. I need to manage a particular customer's notification preferences.