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Customer cannot submit the form from Safari iOS

Edited
Georgii Klimov
Georgii Klimov Feb 07, 2022

Dear community,

i have a problem with JSM for customers. If a customer try to submit a ticket using the JSM form from Safari iOS, then ticket isn't created.  Could you help me please. 

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edwin vasquez
edwin vasquez Community Leader Feb 07, 2022

Hello @Georgii Klimov  

Does it look like the form actually submits? Have the user tried it in Incognito or private mode?

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Georgii Klimov
Georgii Klimov Feb 08, 2022 • edited

Hello @edwin vasquez,


I opened the platform on iOS and watched the developer tools for some errors, but nothing. While submitting the form, the data is sending, but nothing is happened. And this only from iOS, but from desktop is everything ok. Private mode i didn't try, but I don't think the problem is related to that.

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Robert Oliveira
Robert Oliveira Jul 21, 2022

Hello @Georgii Klimov and @edwin vasquez
I think the problem is related to sending videos when opening the platform on the iPhone, but it perfectly works in Android. I suspect the problem is format .mov in the iphone videos.

Capturar.JPG

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edwin vasquez
edwin vasquez Community Leader Jul 27, 2022

Interesting, I will have to try this myself/

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Robert Oliveira
Robert Oliveira Jul 28, 2022

thanks, for the help, this is impacting the support for users using ios!

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