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Customer can't see the tickets

Stijn Mommerency
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 21, 2024

Hi, 

I have a project, and added some service desk team members and 1 service desk customer. I added some tickets, but the customer can't see the tickets.

He gets an error :

image.png

We're new to service mgmt, so any help is welcome

thx

 

1 answer

0 votes
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

Hi @Stijn Mommerency

Welcome to the community!

You need to review the customer permissions. Most likely you have the jsm project locked to private and in that case you will have to add them to the customer list. 

Make sure that they also have an account setup so that they can access your portal. 

I hope this video helps you where you set the customers and customer permissions. 

Link: https://youtu.be/cALbOS5w200?si=oq7cypJJbhkPIE62

 

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