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Customer approval for closure of Issues

Hi there,

I intend to obtain Customer approval for Issue closures.

Is the following process okay / enough?

1. I show the transition "Resolve this issue" on the customer portal and request the customer to "Resolve the Issue" from there...
2. Configure the transition to set the resolution of the Issue to "Done"
3. Transition the Issue to "Closed"
4. Write an Automation rule to set the "Reporter" as "Approver"
5. Can I trigger "Feedback form" in "Post function"?

Further, there could be another way as follows, but I understand this could be a little complex:

I configure the "Approval" process wherein the customer will receive an email / notification and then "Approve" or "Decline" the resolution.

Please share your responses / views / links...

Thanks and regards,

Ashraf B

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