1- On service desk, under Customers, when i drag my mouse on a customer, it shows basic profile details and A button says "View Profile" (a). Once i click View Profile button, an error page with "Looks like we’re off the beaten track" comes up (b). How can i reach profile page of the customer?
2- Is there any way to add more details to customer profile on portal?
You can only see the profiles of your Jira users, but not of your customer (unless it is also a Jira user). See also this reported bug: https://jira.atlassian.com/browse/JSDCLOUD-7888?error=login_required&error_description=Login+required&state=f4058a88-b608-49b3-8c72-844dbdd41f5a
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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