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Customer Satisfaction Reporting - number of surveys sent vs. number responded

Is it possible to report on the number of customer satisfaction surveys sent vs. the number responded? I'm not finding a Series to add that to a custom report. Thanks!

1 answer

0 votes
Brant Schroeder Community Leader May 31, 2022

@Brit Hickerson The only metric you can report on is average rating.  This can be compared to other metrics.  There is not a sent or response metric for customer satisfaction.  I would suggest submitting an enhancement request here: https://jira.atlassian.com/secure/Dashboard.jspa

Hi @Brant Schroeder thanks for your reply. Is there a way to add the number of customer satisfaction surveys sent vs. the number responded to a dashboard instead? Can you recommend any gadgets that may work for that? Thanks again!

Brant Schroeder Community Leader Jun 01, 2022

There is nothing like that in the dashboards.  I do not know of any way to get the information.  The only thing I can think of would be to use a BI app and pull the number of closed issues and compare that to the number of responses. 

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