Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Customer Portal


How can we create multiple customer portals in JSM such that some are internal client facing and others are external client facing?

2 answers

1 accepted

4 votes
Answer accepted
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 11, 2023


Each Jira Service Management Project you create will have its own unique portal.  You can make portals publicly accessible where anyone can sign up or you can limit a portal to specific customers.   This KB will help you if you want to limit customer access to a portal 

The easiest setup would be to have an internal and external project and not limit access.  In this case, an internal client or external client could accidentally submit an issue in the wrong portal but if you are communicating the portal links to them this is a low possibility.  This will be easier to maintain as well.  

If you have requests or knowledge base articles that should only be accessed by internal or external customers then locking it down to those specific customers would be the way to go.

@Brant Schroeder Thank you so much, this clearly takes care of my question. 

0 votes
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 27, 2023

Hi @Teejay ,

Additionally, you can set up multiple forums for your internal team or customers via 

Customer Case app for Jira Cloud:

  • Create a forum for any type of Jira project even to Jira Service Management. It's another way, for example, for team members that don't have JSM's Agent licenses to submit ideas to a JSM project
  • Create a public portal for customers where they can vote, and comment on each other's requests (it's like your customer community). Then you can prioritize their requests by the number of votes
  • Create a portal dedicated to your team or customers restricted with emails or email domains

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events