Customer Portal

[Blair]

Hi,

i need help ,

im as Admin Jira Service Management Customer Portal

can i add page or file document on customer portal ?

[Hamza Chundrigar]

Hi @Blair 

There are a few ways in which you can group and manage the content that appears in your portal for your customers:

You can use the external resources feature that allows you to add links to helpful external resources in your portal. For example, you could add the link to a company training video, or a link out to a Google Doc file. You can add up to 10 links and they’ll show up in your portal as Related resources. (See this article for more details)

If you have access to a Confluence license, you could also link the customer portal to a Confluence knowledge base. In the Knowledge Base, the agents can create documentation/FAQ pages. They could add links to those pages for users to download/view the files. (You also have the option of categorizing knowledge base articles)

You can read more about Jira Service Management <> Confluence integration setup in this tutorial article.

Regards,

Hamza

[Blair]

thanks sir , so helpfully