Customer Portal displaying "ERROR for site owner: Invalid domain for site key"

[James Yoon]

Just received a report for an error on one of our customer facing Jira Service Management portals and they reported the that they were receiving the following error "ERROR for site owner: Invalid domain for site key" which is preventing them from submitting the request.

[Vishwas]

Hey @James Yoon 

This seems to Captcha problem in the browser they are logged in. Ask them to try to login from incognito browser mode to see if the issue persists. If there is no errors then ask them to clear cache/cookies for this site in browser settings.

I would recommend get in contact with Atlassian Support to seek their assistance https://support.atlassian.com/contact/#/

Regards,

Vishwas

[James Yoon]

Thank you @Vishwas 

We tried multiple browsers and clearing cache/cookies from each.  Did a reboot for good measure as well but the issue persists.

This is a customer facing portal so one thing we noticed is that the issue does not occur for users who have logged in to their Atlassian account but that this occurs only for customers who do not have Atlassian accounts.

I just wanted to see if anyone in the community experienced this so thought I would ask here first.  I'll take your advise and open a case with Atlassian Support.  

[Vishwas]

Haa I see that might be the issue, how are customers logging into your portal, or anyone on web without account can login ?. 

Please go ahead open a case with Support.