Customer Portal Resolve Issue Screen

[Guy Renko]

Is it possible to add additional fields to the Escalate/Resolve/Cancel Screen in the customer portal?

[Joseph Chung Yin]

@Guy Renko -

Based on my knowledge as of right now, the pop-up window when a customer clicks "Resolve this issue", "Cancel request", "Escalate"  cannot be modified.  It is build into the product portal UI.

You may want to submit a question directly to Atlassian Support to see when they will provide this type of custom functionality (https://support.atlassian.com).  I am certain that you are not the first client asking for this functionality.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.