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Customer Portal Resolve Issue Screen

Is it possible to add additional fields to the Escalate/Resolve/Cancel Screen in the customer portal?

 

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1 answer

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Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 22, 2023

@Dee Lightful -

Based on my knowledge as of right now, the pop-up window when a customer clicks "Resolve this issue", "Cancel request", "Escalate"  cannot be modified.  It is build into the product portal UI.

You may want to submit a question directly to Atlassian Support to see when they will provide this type of custom functionality (https://support.atlassian.com).  I am certain that you are not the first client asking for this functionality.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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