Hello,
We're getting feedback from our clients that it's frustrating not being able to see all requests upon logging into their portal.
Is there a way we can pre-set the requests to display open and closed requests in the portal?
Hi @Yasmine
Unfortunately, you cannot configure a default view or filter as you described. There is a feature request at the Atlassian public issue tracker where you can vote on and add yourself as a watcher to receive notifications from now on.
Alternatively, you can bookmark the URL. Not pretty, but it does the job. You could have something like:
By the way, you can have a look at the marketplace, where you can find apps that allow you to customize your portal.
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Hi @Ivan Lima
Thank you for that. It's a bummer that this feature doesn't exist. Our clients mostly use mobile to access the portal so bookmarks won't be a helpful workaround.
I'll check out some apps, great idea thank you!
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Hi @Yasmine 👋
You can check out the functionality of our app My Requests Extension for JSM - such as customizing the Requests page and saving filters. Maybe it'll be helpful for you.
Cheers,
Monika
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