Customer Portal: Request Filters

Yasmine September 12, 2022

Hello, 

We're getting feedback from our clients that it's frustrating not being able to see all requests upon logging into their portal. 

Is there a way we can pre-set the requests to display open and closed requests in the portal?

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Ivan Lima
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 12, 2022

Hi @Yasmine 

Unfortunately, you cannot configure a default view or filter as you described. There is a feature request at the Atlassian public issue tracker where you can vote on and add yourself as a watcher to receive notifications from now on.

Alternatively, you can bookmark the URL. Not pretty, but it does the job. You could have something like:

  • <YOUR_SITE>/servicedesk/customer/user/requests?page=1&reporter=all&statuses=open&statuses=closed
Ivan Lima
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 12, 2022

By the way, you can have a look at the marketplace, where you can find apps that allow you to customize your portal.

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Yasmine September 13, 2022

Hi @Ivan Lima 

Thank you for that. It's a bummer that this feature doesn't exist. Our clients mostly use mobile to access the portal so bookmarks won't be a helpful workaround. 

I'll check out some apps, great idea thank you! 

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Monika_Ciemiecka_Deviniti_Hexygen
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 21, 2023

Hi @Yasmine 👋

You can check out the functionality of our app My Requests Extension for JSM - such as customizing the Requests page and saving filters. Maybe it'll be helpful for you. 

 

Cheers,

Monika

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