Customer Notification Issue

[Brad Butchers]

I'm having an issue where the Customer Notifications will not let me "Revert to Default content"  as when clicked it wipes all text and then shows an error to enter content or revert to default. anyone else had this issue and know a fix?

[Tanya C · Accepted solution]

Hi @Brad Butchers 

I've attempted to reproduce your scenario but cannot.  Each time I blank and save and then edit again and click the 'revert' the default text is added back.  Are you able to save with blank?  Did you previously save with it blank?  It's possible there's a browser caching issue.  Try clearing all cookies/cache etc or attempt the same steps using a different browser.

If you want that text this is it:

Just confirming that we got your request. We're on it.  

For reference this is my instance config:  JIRA Service Desk Application v4.13.1

Best of luck to sir - and Happy New Year!

[Brad Butchers]

Hi Tanya,

Thanks for the reply, I am unable to save with a blank and no i had previously saved with a custom message but i wanted to revert to default as we where having issues. I think ill just update our instance then try it again by the sounds of it.

Cheers

Brad