Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer Account can't login to help center

ceo I'm New Here Apr 02, 2021

HI, My customer having a problem when trying to login to Help Center, after login using SSO it always redirect my customer to help center login page again and so on

1 answer

0 votes
G subramanyam Community Leader Apr 03, 2021

Hi @ceo welcome to the Atlassian community forum.

Ideally these kind of error is due to cookies or temporary cache that resides in the browser. I'm sure you might have tried a) clearing the cache and cookies and/or b) tried using another browser (as well incognito).

If in the current system issue still persists, kindly ask one of your colleagues to login on your system. If it is working fine, probably I would request you to have a word with internal Network and Jira admin.

Alternatively, you might try on a different system and check the outcome.

Stay safe and stay healthy.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

643 views 9 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you