Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Customer Account can't login to help center

ceo
ceo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
April 2, 2021

HI, My customer having a problem when trying to login to Help Center, after login using SSO it always redirect my customer to help center login page again and so on

Answer
Watch
Like G subramanyam likes this
268 views

1 answer

0 votes
G subramanyam
G subramanyam
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
April 3, 2021

Hi @ceo welcome to the Atlassian community forum.

Ideally these kind of error is due to cookies or temporary cache that resides in the browser. I'm sure you might have tried a) clearing the cache and cookies and/or b) tried using another browser (as well incognito).

If in the current system issue still persists, kindly ask one of your colleagues to login on your system. If it is working fine, probably I would request you to have a word with internal Network and Jira admin.

Alternatively, you might try on a different system and check the outcome.

Stay safe and stay healthy.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD Trial
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events