Customer Access to all JIRA change requests

[Janane Kanakaraj]

How to give access to customers so that he/she can access all the change requests under that project.

Currently when the access is provided they are able to access the requests only raised by them.

[Patricia Francezi]

Hi @Janane Kanakaraj 

Depending on how your service project is set up the access can be provided to the end user. 

Usually to do so, we need the end user in an JSM Organization, and the customer permission set up to share the tickets accross organizations. 

You also need to check the instance configuration, to modify the default of "share by default" 

Please check the doc for full understanding 

https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/

[Elitsa Velikova]

Hi @Janane Kanakaraj ,

You can have a look at the app my team created - Advanced Portal Reports. It will allow your portal customers to view all requests (use the "Show all requests" option in the configuration settings). You can also use it to show your customers many additional (incl custom) fields on View Request and My Request pages on the portal, also to search easier, export to Excel, etc. It has a 30-day free trial to try it out.

Cheers,

Elitsa

[Janane Kanakaraj]

Issue still not resolved.