Customer Access to Confluence Knowledgebase

[David McCracken]

I read in another post that indicated if there is a link between Jira Service and the Confluence space of the same name that external customers who are registered within the same space will be able to see the knowledgebase if logged into Jira.

I have found that this is not working. Instead I've had to enable Anonymous access which makes the entire knowledgebase accessible to anyone.

Am I missing a step?  I would like the knowledgebase to not be accessible anonymously and only to customers that I've registered in Jira Service. 

[Dan Breyen]

In your JSM Project Settings I'm assuming you have the Confluence Space selected and linked.  

In your Confluence Space, if you look at the space settings, is the Categories of the space setup for knowledge-bases?

[Kris Dewachter]

Hi @David McCracken 

I presume only registered customers have access to your portal ?

In that case, in your Jira Service Management project settings, under 'Knowledge Base', you need to set the "Who can view" setting of your space to "All logged-in users".

 If this doesn't work, you might need to look at the permissions of your Confluence space.

BR,

Kris

[David McCracken]

That's how we have it set.  And in Confluence, the permissions page shows this, which indicates it recognized the tie-in to Jira.

But then the user sees this after logging in and trying to view a page in Confluence.

[Kris Dewachter]

@David McCracken ,

• After logging in, does the user have access to any other page in that space?
• Are there maybe page restrictions on that particular page (lock icon on the page)
• Are there any other permissions set on that space that override the general permission. You can see those below the General space permissions from your screenshot.

Br,

Kris

[David McCracken]

Ok, I think we found that it wasn't really permissions issue.  We ended up creating an index page that had the full index of pages on it, then added a link to that page at the top of the Service Desk page.

We've removed the Anonymous  permissions, and the Customers are still able to view the pages via this link.