Custom report using Request Form Fields - Not allowing to Filter

[Mohammed Fasil Parayil]

Hi Team,

I am trying to create a custom report/queue for a particular request type of a project. The request type contains a request form with a field called "Requested For". It is a multi user selection field(Issue Field : Requested For). I am trying to use filter for this field, but it is always showing as all even though we select any specific user. 

Please help. Attaching my JQL below

project = "Test Service Desk" and (status = "Done" or status = "Resloved") and
(Type = "SD-Onboarding/Off-boarding" or Type = "Service Request with Approvals") and
("Duration of Access request" = "Permanent/Till Works in said Function" or ("Duration of Access request" = "Temporary" and "Access End Date" > endOfDay())) and "Requested For" = "xxx@yyy.com"

 

[Earl McCutcheon · Accepted solution]

Hello @Mohammed Fasil Parayil ,

Thanks for reaching out to the community and pointing this one out,  and it looks like you found a new bug.  That we are tracking here:

• https://jira.atlassian.com/browse/JSDCLOUD-11375

However, while I was able to reproduce the behavior on a test instance I was only able to trigger this when filtering in the "Basic" filtering mode, If I switch to advanced and search and used a JQL statement it was defining the users correctly in my tests, and I noted this as the workaround in the Bug report.

Are you saying that even when you apply the JQL filter you noted that the value still defaults to "All"?

Regards,
Earl

[Mohammed Fasil Parayil]

@Earl McCutcheon , Thanks for reporting the issue. In JQL it is working fine. It was in the basic filter I found the issue