Hi!
This might be a weird one.
Context
We're dealing with cases with a lot of variability. We have several departments cooperating on these cases. The risk for human error increases with every new employee onboarded, and every layer of complexity added.
What I'd like to do is to have a manually triggered automation that goes through a short questionnaire, and based on that feeds the user a recommended course of action.
Question
Is there any way to make a modular comment?
Let's say that there are 4 variables: v1, v2, v3 and v4.
There's a corresponding block of text to each variable: t1, t2, t3 and t4.
If the user goes through the questionnaire, and checks the dropdown for v1, v2 and v4, I would like the comment to be something like:
Recommended course of action:
Hello {{reporter.displayName}}!
Thank you for reaching out etc etc.
Before we move further on this case, we need to adress the following:
{{t1}}
{{t2}}
{{t4}}
Thank you!
Any ideas on how I could do that?
Thanks!
