Custom group not showing in approver group selection

[Kay]

I created some custom group in Atlassian user management. I want to add those groups as context and default values within the "Approver Groups (group picker)" field but not all the groups are showing for me to select and add.

I have refreshed severally but no positive response

[Kay]

Thank you all, it is now showing. I needed to give it time for everything to sync.

[Dave Mathijs]

Hi @Kay is your service project company-managed or team-managed?

[Kay]

it is company managed

[John Funk]

Are you a member of the groups that are not showing up? You must be a member of a group to be able to see the group.