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Custom fields vs non custom field

Hi,

 

I would like to know why i have to use JQL (advanced search) in order to filter for example by "request type". Is there a way of doing it through basic search? I can do it with custom fields, whats the difference between them?

Thank you

1 answer

1 vote

@Alejandra González -

For JSM's Request Type, the actual internal name is named "Customer Request Type".  Your JQL should be something like the following -

"project = <your JSM project name or key> and "Customer Request Type" = "<your JSM project's request type".

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

@Joseph Chung Yin but why can i use the basic search for certain fields vs mandatory advanced search for others?

@Alejandra González -

For Request Type, it is an limitation which you cannot do it in Basic search.  

2022-01-03_9-28-30.png

In the basic search, it works well for most cases.  However, custom fields can be configured by specific project context, thus if you don't specify a proper project or your project in question doesn't use the particular fields, then you will not be able to query against them.  (fields will be grey-out and have a warning indicator)

2022-01-03_9-36-59.png

Hope this helps.

Best, Joseph

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