Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Custom field value in summary field


I'm currently working on onboarding process and trying to figure out:

I want to display in summary field value provided to custom field, I've searched forum but nothing helped.

- Summary field is hidden from customer portal and preset value is set to "New Employee" 

- I've created Custom Field "Employee Name" (customfield_11655)

- I would like to create ticket name/summary with "New Employee - (Employee Name)" to have better access control etc.


I've tried edit legacy automation when ticket is created: 

Edit issue -> Field "summary" -> Value {{issue.Employee Name}} or {{issue.customfield.11655}} or {{issue.customfield.11655}} or {{}}


Thank you in advance. 

2 answers

1 accepted

0 votes
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 30, 2023

Hi @Daniel Jaroszewicz ,  welcome to the community.

So don't use legacy automation, but rather simply automation below is an example of what you can do to add a custom field to your summary after the issue was created.

Replace xxxx with your custom field and rearrange the summary as desired.


HI @Jack Brickey , 

Thank you for the tip, I was considering to use new automation process, but I am worried about other queues included in this project. I do not want to do mess in other queues that other teams are using.  

How can I do this simply automation for only one specific queue? 

See attached picture, in this automation I have about 10 more rules like this. image.png

Hi @Jack Brickey 

I have tried this and I think you are missing some commands.... Maybe. If it is a custom field does it not need something like {{issue.customfield_00000}}? If custom ID=00000

0 votes
Marco Villalobos
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 04, 2023

Were you able to figure this out?

Like Marco Villalobos likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events