Custom field selection auto-assigning automation

[Sean Murphy]

I have a custom field (dropdown list), and I‘m trying to use the selections from this list to drive an auto-assigning task. I’ve been able to create one rule and got this to work, however, if I try to add a second selection> assignment it’s not working.

Also, I tried creating multiple automation rules (all off the same custom field, but different selections to a different assignee), this also does not work.  I’m sure it’s a simple thing I’m overlooking,  but any steps  and or guidance will be helpful.

 Current rule:

Trigger “When issue is created”.

Then “Assign the issue to”: Staff “A”

When the custom field “director” is one of  “Dir.A ,Dir.C, Dir.F”

 What I need is:

Trigger “When the issue is created”.

• Then “Assign the issue to”: Staff “A”
  • When the custom field “director” is one of  “Dir.A ,Dir.C, Dir.F”
• Then “Assign the issue to”: Staff “B”
  • When the custom field “director” is one of  “Dir.B ,Dir.D, Dir.E”
• Then “Assign the issue to”: Staff “C”
  • When the custom field “director” is one of  “Dir.G ,Dir.H, Dir.I”

[SheshaChandra · Accepted solution]

@Sean Murphy , You can use the if-else condition to achieve this. 

• Issue is created
• If custom field “director” is one of  “Dir.A ,Dir.C, Dir.F”
  • Assign issue to Staff A
• else-If custom field “director” is one of  “Dir.B ,Dir.D, Dir.E”
  • Assign issue to Staff B
• Else-if custom field “director” is one of  “Dir.G ,Dir.H, Dir.I”
  • Assign issue to Staff C

Let me know if this helped.

[Sean Murphy]

that was exactly what I needed to thank you I  couldn't locate the If/Then statement and how it related to this system,.  Thank you very much!