Custom field not pulling into email with smart value

[Alexandra Astor]

Hello!

In our Jira Service Management Project there is an automation rule to send an email when a request is created.  I have used smart values to add specific information from the issue to the email.  However, the custom field with a date is not working when all of the others are. Any advice?

[John Funk · Accepted solution]

Hi Alexandra,

I have been seeing a lot of problems with this field and the smart value recently. Maybe try using the customfield id for it. {{issue.customfield_10156}}  where 10156 is the ID of your Start date field. 

You can find that by searching for the field - go to Settings > Issues > Custom fields

search for Start date. Then click on the 3 dots to the right and select Contexts and Default value. 

Then on the following screen look at the URL of the field and you will see it on the very end.

[Alexandra Astor]

This worked, thank you!

[John Funk]

Great! Glad that worked for you. 

[robert Mugabuhamye]

Good afternoon @Alexandra Astor 

Did you check if there is no typo in the customfield name ?

"Start Date" vs "Start date".

If not a question of type, you can try using one of the date format available here and si if it change something ?