Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Custom field description missing on create issue screen


I have a bunch of custom fields where I have written some nice descriptions in all of them.

On the View/Edit edit screen of a change request, I can hover my mouse over the "i" icon and the description text is displayed ok.

On the Create issue screen I don't see the "i" icon or the description text anywhere. This is the case both via the portal and via Jira interface.

I know I can write a descriptive text on the text field itself for each request type, but that is quite cumbersome.

Kind regards


1 answer

1 accepted

2 votes
Answer accepted
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Sep 26, 2023

Hi @Karsten Markmann 

The default field descriptions doesn't work in Jira Service Management, you need to write them in your request forms.

Go to your Project Settings > Request Types > (Select Request Type) > Click on the field where you want to add description & you should get a screen like below where you can add the display description.

Field Description.jpg

This way you should be able to add the description.

Thanks Vishal for taking you time to answer my question.

Sad that custom filed description doesn't work in Jira, but OK workaround.


Like Vishal likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events