Custom field description missing on create issue screen

[Karsten Markmann]

I have a bunch of custom fields where I have written some nice descriptions in all of them.

On the View/Edit edit screen of a change request, I can hover my mouse over the "i" icon and the description text is displayed ok.

On the Create issue screen I don't see the "i" icon or the description text anywhere. This is the case both via the portal and via Jira interface.

I know I can write a descriptive text on the text field itself for each request type, but that is quite cumbersome.

Kind regards

/Karsten

[Vishal · Accepted solution]

Hi @Karsten Markmann 

The default field descriptions doesn't work in Jira Service Management, you need to write them in your request forms.

Go to your Project Settings > Request Types > (Select Request Type) > Click on the field where you want to add description & you should get a screen like below where you can add the display description.

This way you should be able to add the description.

[Karsten Markmann]

Thanks Vishal for taking you time to answer my question.

Sad that custom filed description doesn't work in Jira, but OK workaround.

/Karsten