Thank you for reaching out to Atlassian Community!
When using Jira, currently, it’s not possible to create an additional attachment custom field.
In the customer portal, the customer can add the attachment on the system Attachment’s field and in the comment after the ticket is created.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event