Hello @S,
Thank you for reaching out to Atlassian Community!
When using Jira, currently, it’s not possible to create an additional attachment custom field.
In the customer portal, the customer can add the attachment on the system Attachment’s field and in the comment after the ticket is created.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
Kind regards,
Angélica
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