Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Custom emails received sometimes

Maryam Sanatkaran
Maryam Sanatkaran December 11, 2023

We have connected our custom email to Jira Service Management, sometimes the emails sent are automatically turned into a task and sometimes they are not. This is a Microsoft email account. The email is linked to Freshdesk as well and the task are created correctly there. Any suggestions?

 

Answer
Watch
Like Be the first to like this
201 views

1 answer

0 votes
Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
April 21, 2024

@Maryam Sanatkaran if an email is marked as read then it will not be pulled by Jira.  My guess is that fresh desk is pulling the email and marking as read.  Then when Jira goes to get emails it ignores it because it is read.

View More Comments
Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 18, 2024

@Maryam Sanatkaran can you accept the answer to help others?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events