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Custom chart for resolution time of each ticket

Adil Parmar September 5, 2023

Is it possible to have a chart, where time is displayed on the Y-axis

And Jira closed tickets on the X axis; want to present the resolution time of the tickets.

Is there an option to have such a chart in the Dashboards?

or Reports section?

3 answers

1 vote
Danut M _StonikByte_
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September 6, 2023

Hi @Adil Parmar,

You can try the Control Chart report of Jira.

6 ways to optimize development with a control chart - Work Life by Atlassian


Or even better, the Control Chart Gadget offered by our Great Gadgets plugin, which is highly configurable and more powerful. 

This gadget offers also a nice report that you can export in CSV. 

The Data tab showing the issues along with their cycle time

This app offers many other gadgets that you will find useful. Have a look over this blog article to make an idea about how many things you can track in Jira Service Management: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management.



1 vote
Ivan Garcia _Appfire_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
September 6, 2023

Hi @Adil Parmar 

I'm not actually sure if this is possible in native Jira. What I'm actually sure of is that an app will greatly alleviate your visualization and reporting pains.

My company develops Dashboard Hub for Jira – Custom Charts & Share Reports a reporting app that allows you to create powerful and highly sharable custom charts in a fun and easy way – no dev skills needed!

In this live dashboard or in the screenshot below you can find the Time to Resolution gadget, which I think is what you need.

ITSM-dash-1.jpg Dashboard Hub provides nearly 100 hundred ready-to-go gadgets, JQL custom charts, 12+ integrations, external sharing with secure links, and much more. In addition to that, it's perfect for tight budgets taking into account that it is much cheaper than most competitor apps.

Why don't you try Dashboard Hub for 30 days for free? No compromises, no charges. Just 30 days to see if it helps you company :)

All the best,

Iván García, Appfire

1 vote
Teodora V
Community Leader
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September 6, 2023

Hi @Adil Parmar 

With our app Custom Charts for Jira, you can create customized reports directly on your Jira Dashboard (or your JSM portal) so I recommend trying it out.

There is a whole reporting section on the Atlassian Marketplace where you can browse different options:

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