Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Custom Report - Transferred Tickets

We have our support organization split up into 4 separate JSM projects and each team works on their own tickets.  Occasionally, a user will create a ticket in the wrong project and an agent will transfer the ticket to the correct team's project.  

I need to create a report to capture this data so we can use it for service improvements in our portal design.  I can see the project transfer in the ticket history but I can't find a way to query for this to create a report.  Any idea which field I need to specify for this?

Thanks!

1 answer

1 accepted

0 votes
Answer accepted
Brant Schroeder Community Leader Dec 17, 2020

Tim,

  This is not possible through delivered JQL - https://jira.atlassian.com/browse/JRACLOUD-41039

I know people have used scritprunner to get information out but I am nor sure there solution would work on cloud.  

Another work around that you might try is require to search issues moved from one project to another. Create a Custom Field named " Previous Project " and use a workflow transition add-ons (JSU, JWME, ScriptRunner etc) to copy the value of Project Name/Key into the this Custom Field via a post function during issue creation.

That's kind of what I thought.  Thanks!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

133 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you